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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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Folder General (8)
General queries regarding system
Folder Payment questions (2)
Folder Self Service - Technical Support. (4)
Folder VPN on router (1)

Most Popular Articles

Article Can I use Purevpn through my Cable / DSL router or firewall?
If your router/firewall supports PPTP pass-through, you should have no troubles connecting. Many routers/firewalls handle PPTP connections fine...
Views: 323395
Article I am subscribed to Shared IP VPN plan, how to switch from one server to another? e.g from USA VPN to UK VPN.
It's very simple. If you have installed our automatic connection maker, just go to Properties and select the server you wish to connect to. If...
Views: 223125
Article How do I pay by PayPal / Credit Card?
If you wish to pay by PayPal or Credit card, please select this option from the order page when asked "PayPal or Credit Card". You will be taken to...
Views: 192261
Article I can connect but cannot browse web pages, or pages load so slow, what should I do?
This happens sometimes and is not a cause for worry at all. You will need to adjust your MTU settings in your Windows Registry. Please follow these...
Views: 130058
Article How do I switch from PPTP to L2TP and vice versa?
This depends on whether you have setup connection using a manual connection (following one of our tutorials) or whether you have installed the...
Views: 122334

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